Does Shopify Give You an E-mail? (& Is It Free in 2023?)


If you happen to’re a Shopify retailer proprietor, you would possibly surprise if Shopify provides you an e mail tackle.

The reply is: sure!

Shopify provides you free e mail addresses so long as you bought a customized area by Shopify and are on the Primary pricing plan or any costlier plan.

However wait, how do you get an e mail from Shopify? And might you e mail prospects immediately from Shopify’s dashboard?

We’ll clarify all that and extra.

First, let’s minimize to the chase and perceive how Shopify’s e mail function works and tips on how to get began utilizing it.

Tip: Did you create your Shopify account already? If not, enroll by clicking this hyperlink right here to get a free 3-day trial + pay $1/month for the primary 3 months!

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Does Shopify provide you with an e mail?

Person sitting next to a laptop

Sure, Shopify provides you limitless e mail addresses, however provided that you bought a customized area from Shopify and are on the Primary or above plan.

For instance, for those who purchase a website title like ‘’ by Shopify and also you’re utilizing no less than the Primary Shopify plan, then you possibly can create e mail addresses like ‘[email protected]’ or ‘[email protected].’

That mentioned, Shopify doesn’t present e mail internet hosting. The emails you obtain out of your prospects will likely be forwarded to your private e mail account with one other supplier like Gmail or Outlook.

We’ll study extra about that later. First, let’s perceive how one can create e mail addresses on Shopify.

Observe these steps to create e mail addresses on Shopify at no cost:

  1. Go to your Shopify admin and click on ‘Settings.’
  2. Click on ‘Domains’ on the left aspect menu panel.
  3. Click on the first area title.
  4. Go to the ‘E-mail forwarding’ part and click on the ‘Add forwarding e mail’ hyperlink.
  5. Add a forwarding e mail tackle that your prospects will use to e mail your on-line retailer. For instance, enter ‘contact’ if you need prospects to make use of ‘[email protected]’ to e mail you.
  6. Add an e mail tackle the place you’ll obtain the forwarded emails within the ‘Receiving e mail tackle’ subject. For instance, enter your private e mail tackle like ‘[email protected].’
  7. Click on ‘Save.’

Repeat the steps so as to add as many forwarding e mail addresses as you need. After that, check if the e-mail forwarding is working correctly.

Ship an e mail to your customized e mail tackle. Then verify your forwarding e mail tackle account to see in case you have obtained the e-mail.

However right here’s the catch – once you reply to that e mail, the e-mail will likely be despatched out of your receiving e mail tackle and never the customized area e mail tackle you created.

So what if you wish to reply out of your customized area tackle? And what if you need your customized area addresses to have their very own inboxes?

In that case, you’ll want to make use of an e mail internet hosting service. Shopify suggests utilizing Google Workspace or Zoho Mail to host emails.

The variety of customized area title addresses you possibly can add will rely in your e mail internet hosting service supplier and plan.

Shopify E-mail: The e-mail app from Shopify

Shopify Email app on App Store

Now, you might be questioning if Shopify permits you to e mail prospects from the Shopify dashboard. The excellent news is – it does!

Shopify permits you to create e mail campaigns for your whole prospects and particular buyer teams by its e mail app.

Shopify E-mail is Shopify’s built-in e mail advertising and marketing app that allows you to ship emails out of your on-line retailer with out utilizing a third-party app.

Who can use Shopify E-mail?

All Shopify retailers utilizing Primary Shopify and better plans can use Shopify E-mail.

If you happen to’re on the trial plan, you possibly can nonetheless use Shopify E-mail to ship check emails to your self. However you gained’t be capable to ship check emails to your subscribers.

Is Shopify E-mail free?

Shopify E-mail is partially free. All Shopify customers utilizing the Primary Shopify plan and above get the primary 10,000 emails at no cost every month.

After you exceed the free 10,000 emails restrict, Shopify will cost you 0.001 per e mail. However you aren’t billed till the full prices attain $0.005.

So, for instance, for those who ship 11,000 emails in a month, Shopify will cost you $1 for the surplus 1,000 emails.

You may view the Shopify E-mail prices within the ‘Billing’ part of your Shopify admin:

Shopify email pricing

How do you put in Shopify E-mail?

Putting in Shopify E-mail is sort of simple.

Observe these steps to put in Shopify E-mail and create a marketing campaign:

  1. Discover Shopify E-mail on the Shopify App Retailer.
  2. Click on ‘Add app’ to obtain it. You’ll be prompted to log in to your Shopify account for those who haven’t already.
  3. Click on ‘Set up app.’
  4. Discover the ‘Advertising and marketing’ part in your Shopify admin.
  5. Click on ‘Create marketing campaign’ > ‘Shopify E-mail.’

What number of e mail addresses can you’ve got with Shopify E-mail?

Shopify E-mail doesn’t present e mail addresses because it’s solely an e mail service supplier and never an e mail internet hosting supplier.

E-mail service suppliers can help you ship advertising and marketing emails to your subscribers. Alternatively, e mail internet hosting is a service that means that you can retailer your emails in an inbox.

Consider an e mail service supplier like a postman who collects messages from you and delivers them to the receiver. However an e mail internet hosting service is sort of a put up workplace the place your messages will likely be saved and sorted.

FAQs about Shopify E-mail

Do you’ve got some other questions on Shopify E-mail? In that case, check out the FAQs part under:

How do you e mail your prospects from Shopify?

You may e mail your Shopify prospects by going to ‘Prospects’ and deciding on the client you wish to e mail. Click on on the client’s e mail tackle, add a message within the e mail editor pop-up, choose the checkbox to obtain a replica of the message, and click on ‘Ship e mail.’

How do you e mail all of your prospects on Shopify?

You should utilize an e mail service supplier similar to Shopify’s very personal Shopify E-mail or a third-party app like Klaviyo to e mail your prospects from Shopify.

Can Shopify ship automated emails?

Sure, Shopify can ship automated emails similar to welcome, first buy upsell, and deserted cart emails utilizing Shopify E-mail.
It’s also possible to use third-party e mail service suppliers like Klaviyo or MailChimp to ship automated emails to your prospects.

How do I obtain emails from Shopify?

You routinely obtain emails from Shopify on the e-mail tackle you employ to enroll in Shopify.


Earlier than we go to the conclusion, we’ve created a fast abstract of this text for you, so you possibly can simply bear in mind it:

  • Shopify provides you free customized area e mail addresses in case you are on their Primary or larger plans and have bought a customized area immediately from Shopify.
  • You may create limitless e mail addresses with Shopify.
  • Shopify doesn’t present e mail internet hosting. So the emails you obtain out of your prospects in your customized e mail addresses will likely be forwarded to your Gmail or Outlook e mail addresses.
  • Shopify has an e mail advertising and marketing app referred to as ‘Shopify E-mail’ that permits you to create e mail campaigns and ship emails to your prospects.


There you’ve got it! Now you understand that Shopify offers free e mail addresses as part of the Primary plan and better packages.

However you possibly can’t actually use them to speak together with your prospects. For that, you’ll want to use an e mail internet hosting service like Zoho Mail.

That mentioned, you possibly can e mail prospects from the Shopify admin, each individually and in segments.

If you wish to ship automated emails to your prospects if they’ve deserted their cart or simply positioned an order, you need to use Shopify E-mail, a easy and intuitive e mail advertising and marketing app.

Have extra questions? Please be at liberty to remark under, and we’ll get again to you quickly!

Need to study extra about Shopify?

Prepared to maneuver your Shopify retailer to the subsequent stage? Take a look at the articles under:

Plus, don’t overlook to try our in-depth tips on how to begin a Shopify retailer information right here.


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